Refund policy

Returns & Exchanges

We want every girl to love what lands in her golf bag. If something isn't right, we're here to help.

Change of mind returns

We accept change of mind returns within 14 days of delivery, provided the item is unused, unopened and in its original packaging. To start a return, email us at hello@threebirdiescollective.com with your order number and reason for return. Return shipping costs are at the customer's expense for change of mind returns.

Faulty or damaged items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery at hello@threebirdiescollective.com with a photo of the damage and your order number. We will replace or refund faulty items immediately at no cost to you, including return shipping.

Exchanges

We're happy to exchange for a different product of equal value within 14 days of delivery. Email us first so we can confirm availability before sending anything back.

Refunds

Approved refunds are processed within 5 business days back to your original payment method.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Contact us hello@threebirdiescollective.com www.threebirdiescollective.com